Warranty Policy

Effective Date: 1 January 2026

• 1. The Unwavering Pawsitive Guarantee
  • Commitment to Canine Wellness: At Dr. Catch, we are deeply, fundamentally committed to comprehensively enhancing the psychological well-being, cognitive development, and digestive health of your furry companions through advanced foraging stimulation.
  • Pride in Manufacturing: We stand proudly, confidently, and unequivocally behind the structural integrity, non-toxic food-grade materials, and advanced cognitive design of our interactive IQ puzzles and slow feeders.
  • The Promise to Purchasers: To formally demonstrate our unwavering commitment to absolute manufacturing quality, we proudly offer a comprehensive Manufacturer’s Limited Warranty to the original, registered purchaser on drcatch.shop. This ensures your pet’s enrichment tools remain highly functional, durable, and completely safe under normal usage parameters.
• 2. The Robust One-Year Structural Coverage
  • Scope of the Warranty: Our premium puzzle toys and slow-feeding mechanisms are heavily protected by a robust one (1) year warranty strictly against severe structural failures and critical manufacturing defects.
  • Specific Defect Inclusions: This highly specific coverage completely encompasses faulty sliding mechanisms that jam out of the box, defective polymer molds that do not align, and factory-level material degradation that verifiably occurs under normal, supervised indoor foraging use.
  • Restoration of Enrichment: If the core physical structure of your Dr. Catch puzzle completely fails due to a documented, legitimate manufacturing flaw within one year of the verified purchase date, we will eagerly supply a full replacement unit to instantly restore your pet’s vital enrichment and safe feeding routine.
• 3. Strict Warranty Exclusions and Chew Damage Clarifications
  • Designed for Noses, Not Jaws: This comprehensive warranty is meticulously engineered and strictly written to cover legitimate factory assembly defects; it explicitly does not cover standard consumer wear and tear, neglect, physical abuse, or improper usage.
  • The Chew Toy Disclaimer: It is critically imperative to understand that Dr. Catch puzzles are interactive cognitive games designed for gentle nose and paw manipulation, not indestructible chew toys for jaw strengthening.
    • This warranty categorically, definitively does not cover damage caused by aggressive chewing, biting, violent clawing, or brute-force destruction by your pet trying to extract treats.
  • Cosmetic and Chemical Exclusions: Furthermore, it explicitly excludes cosmetic wear, superficial surface scratches, or severe thermal damage resulting from washing the toy with boiling water, placing it in industrial dishwashers, or cleaning it with harsh chemical solvents.
• 4. Proper Usage Mandates and Void Scenarios
  • Supervised Play Requirement: To successfully maintain the active validity of this structural warranty, the product must be utilized strictly and exclusively as intended: as a highly supervised, treat-dispensing puzzle.
  • Instant Void Conditions: The warranty will be instantly, automatically, and irrevocably voided under the following specific conditions:
    • Leaving the toy entirely alone with an anxious, highly destructive dog while the owner is absent.
    • Utilizing a standard retail puzzle in a heavy-duty commercial kennel, shelter setting, or canine daycare without officially purchasing from our designated B2B commercial tier.
    • Deliberately altering the sliding mechanisms, physically modifying the base to make it harder, or attempting unauthorized DIY repairs on the plastic housing.
• 5. Streamlined Claim Initiation Protocol
  • Submission Requirements: To properly activate, initiate, and execute a valid warranty claim, the original verified purchaser must submit a formal, highly detailed incident report directly to our pet parent support desk at info@drcatch.shop.
  • Mandatory Visual Evidence: This official report must mandatorily include high-definition photographic or clear video evidence of the structural failure. This visual evidence must explicitly demonstrate that the anomaly is a factory defect (e.g., a misaligned track) and absolutely not the result of aggressive chew damage (e.g., teeth marks or ripped plastic).
  • Proof of Authenticity: Additionally, the claim strictly requires a detailed written description of the issue and the original digital proof of purchase. This must be the official receipt or order confirmation number acquired exclusively from the Dr. Catch Official Store or a verified, authorized veterinary clinic partner.