Shipping Policy

Effective Date: 1 January 2026

• 1. The Complex Logistics of Pet Enrichment
  • Pristine Delivery Standards: Delivering a premium, structurally complex, and 100% non-toxic dog puzzle requires exceptionally careful, highly calculated logistical planning. We must ensure the product arrives pristine, thoroughly sanitized, crush-free, and perfectly ready for your pet to enjoy immediately upon unboxing.
  • The Global Transit Framework: The Dr. Catch Global Shipping Policy represents a specialized, tightly monitored operational framework specifically designed to handle the secure, flawless transit of our interactive toys from our temperature-controlled manufacturing hubs directly to your residential doorstep or your veterinary clinic’s commercial receiving bay.
  • Elite Courier Partnerships: We partner selectively and exclusively with elite, world-renowned couriers who truly understand the critical importance of rapid delivery timelines, gentle package handling, and reliable tracking for your pet’s daily mental and digestive necessities.
• 2. Retail Dispatch and Transit Velocity
  • Immediate Mobilization: Once your individual retail transaction is cryptographically verified, approved, and cleared through our highly secure payment gateways on drcatch.shop, our dedicated fulfillment technicians are instantly mobilized to begin preparing your pet’s cognitive upgrade.
  • The 24-48 Hour Dispatch Window: Your puzzles are structurally secured, meticulously packed in our beautiful, protective retail packaging, and officially handed over to our premium parcel couriers within a highly efficient 24 to 48 business hour operational window.
  • Domestic Arrival Expectations: Depending entirely on your exact geographical location and regional infrastructure, standard domestic retail deliveries generally conclude their transit journey and arrive safely within 3 to 7 business days.
  • Live GPS Telemetry: Upon physical dispatch from our active loading bays, an advanced automated system instantly routes real-time GPS tracking telemetry directly to your provided secure email address, allowing you to monitor the journey of your package with complete peace of mind.
• 3. Commercial B2B Clinic Logistics ($799 MOQ)
  • High-Volume Complexities: The logistical choreography required for orchestrating our commercial wholesale orders is inherently, vastly more complex than standard single-item retail fulfillment operations.
  • Rigorous Staging and QA: Processing high-volume commercial freight that meets our strict $799 MOQ requires rigorous, multi-layered pre-shipment Quality Assurance (QA). Our warehouse logistics team must securely pack bulk cartons, apply heavy-duty protective pallet wrapping, and coordinate exclusively with specialized commercial freight carriers.
  • Mandatory Preparation Phase: Consequently, all B2B wholesale orders managed via sales@drcatch.shop mandate a necessary operational preparation and staging phase of 3 to 5 business days strictly prior to official dispatch from our commercial loading docks. This guarantees absolute inventory accuracy and veterinary-grade condition upon arrival.
• 4. International Export and Sovereign Border Delays
  • Global Reach: Dr. Catch proudly and actively exports our premium canine intelligence toys to dedicated pet parents, specialized boutiques, and veterinary clinics across the globe, expanding our mission of pet happiness internationally.
  • Unavoidable Customs Inspections: However, for any international exports crossing sovereign borders, shipments are subjected to highly variable, unavoidable border inspections, intense aviation security checks, and complex customs clearance protocols dictated by local governments.
  • Extended International Timelines: Because of these strict international regulations, global transit times span a significantly wider spectrum, typically ranging from 10 to 25 business days. While we meticulously prepare all necessary legal export documentation to proactively prevent delays, we absolutely cannot dictate or accelerate the processing speed of sovereign foreign customs agencies.
• 5. Tariffs, Duties, and Damaged Freight Protocol
  • Exclusion of Government Taxes: It is critically important for our esteemed global customers to fully understand that Dr. Catch’s pricing structures and transparent shipping fees strictly and entirely exclude localized import tariffs, sovereign Value Added Taxes (VAT), or international customs duties.
  • Customer Financial Liability: These mandatory governmental charges remain the exclusive, non-negotiable legal and financial liability of the receiving pet parent or the importing commercial clinic. Failure to pay these localized taxes may result in the package being abandoned or destroyed at the border, for which Dr. Catch holds no liability.
  • Transit Damage Reporting: Furthermore, upon physical delivery, it is the absolute responsibility of the receiver to immediately inspect the exterior carton. If there is visible, severe damage to the packaging that has compromised the internal puzzles, you must contact our support desk at info@drcatch.shop within 48 hours with photographic evidence to officially trigger our transit insurance protocols and secure a rapid replacement.